+Added ability to create canned responses.
+Improved notifications for the pending chats, now sound signal will persist until chat will be accepted.
+Added channels support, now you can create channels and assign agents to it.
Agent client now has user information panel with helpful information about user like (location,url, number of page views etc.)
Now it’s possible to completely customize widget settings from website, without modifying code on your website.
Added ability to manage agents within one account
+Now, when agent account used to sign in from another place, agent will get corresponding notification.
+Triggers now send messages on behalf of Agents
Customer support service by UserEcho